Guest Services FAQ Home
What are you doing to ensure cleanliness?
How is Marcus Theatres reducing contact between guests and employees?
Are guests required to complete a health screening or wear a mask?
I have a 2020 Ultimate Popcorn Tub. Will you be extending the expiration date?
I lost my Magical Movie Rewards number, what can I do?
How does the Magical Movie Rewards program work?
My points weren’t added during my visit, how do I get them added to my account?
I downloaded the app, but it will not accept my information. What do I do?
Where can I buy movie tickets?
How much do movie tickets cost?
Can I use a pass or discount ticket to purchase my movie tickets?
Can I get a refund for the movie tickets I already purchased?
How do I find out what movies are available at my local theatre?
When I get to the theatre what should I do?
My plans changed - can I refund or exchange my order?
Can I bring my bag into the theatre?
Where can I find information about closed captioning or assistant listening devices?
How do I download the Marcus Mobile APP?
I downloaded the Marcus Mobile APP. How do I setup my account?
Why am I being charged extra fees on the app, even though I am a member?
How do I check the balance on a gift card or an e-gift card?
Where can I purchase a Marcus Theatres Gift Card?
Is there a minimum quantity for a discount ticket purchase?
.jpg)
Contact Us
Customer Care
Have questions about group sales, advertising, or donations? Customer Care service is available 9AM - 5PM on normal business days. Please email ask@marcustheatres.com
Contact your Theatre
Looking for lost & found items or Theatre location specific information? Contact your local theatre.
View Phone Listing.