Ticket Refunds and Exchanges

Tickets are valid only for the film, theatre, showtime and date specified. All convenience fees are non-refundable, but are waived for our Magical Movie Rewards members at the time of purchase.

Purchased from location box office: Refunds can only be provided before the showtime at the location box office in which the tickets were purchased. Unfortunately, refunds cannot be provided after the showtime. 

MarcusTheatres.com or Marcus Theatres mobile app: Refunds will only be provided up to an hour before the showtime through our website at https://ticketing.marcustheatres.com/retrieve-booking. Unfortunately, refunds cannot be provided after the showtime. Click here to get a ticket refund. 

Purchased via Fandango:  You can contact Fandango at 866-857-5191 for a refund before the showtime.

For extenuating circumstances, please consult theatre management by contacting your local theatre. If you need assistance finding the box office phone number, please see our location contact listing.

Refunds for Ticket Purchases (Due to Temporary Closures)

For tickets purchased on the app or Marcus website, or through Fandango, refunds have been credited to your original payment means.  For cash payments that were made at a theatre box office, please return to the theatre when it reopens for a refund or reply to this email indicating you would like a Marcus eGift Card for your refund.  

Movie Fun Packs and More!

For more information about the products we have available visit: https://cart.marcustheatres.com/movie-munchies

For information on existing orders, please visit: www.marcustheatres.com/shipping